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Be aware of today’s scams

How to avoid the latest threats



Voice phishing

Beware of approaches on the telephone

What is voice phishing?

These are unsolicited phone calls from fraudsters which encourage you to give out your personal details, such as your card, PIN or card reader codes. The fraudsters can pretend to be your bank, the police, or any other official company.

Sometimes you may get a 'warm up call' where no information is discussed. This is to set the scene for a later call where you may be asked for information.

How to avoid becoming a victim of voice phishing

- Never give your full PIN or Online/Telephone Banking login details to anyone, even a caller claiming to be from your bank or the police

- If you get a call asking you for this information, end the call immediately

- If you receive a suspicious or unexpected call, always verify the caller using an independently checked phone number such as a contact number from our website

- Remember fraudsters also use techniques to hold your phone line open. When you try to dial out to verify the caller, the fraudster may stay on the line, play a fake dial tone and claim to be the person you're trying to contact. To avoid this, use a different phone line to verify the caller where possible. If not, try calling a friend or family member first to make sure your line is clear

The Little Book of Big Scams (PDF)

Don't get distracted


Distraction theft

Don't get distracted...when using your card and PIN at a cash machine. Criminals use distraction techniques at ATMs to steal your card and/or cash. They may tap you on the shoulder to get your attention or act as a “helpful stranger”.

For example they may tell you that you have dropped some money, and while your attention is elsewhere, another member of the criminal team steals your card and/or cash. Once the criminal has your card and has viewed you entering your PIN, they will carry out fraudulent card transactions.

...or in a shop

Criminals have also been known to target victims after watching them enter their card PIN in a shop; while one criminal asks for directions or change, another steals their card.

How can you protect yourself from becoming a victim of distraction theft?

  • Don’t let anyone distract you during your transaction at a cash machine or in a shop, even if they seem to be a “helpful stranger”
  • Be aware of others around you when using a cash machine. Avoid using a cash machine if you see suspicious individuals nearby
  • Remember to always shield your PIN at a cash machine or while paying by card
  • When you’ve finished a transaction, take your cash quickly and discreetly put your card away before leaving the cash machine
  • Do not use an ATM if there are signs of tampering or suspicious devices are visible. If you do notice anything suspicious on a NatWest cash machine you can contact us on 0845 600 2803 (Calls may be recorded)

If your card is lost or stolen, or kept by a NatWest cash machine, you should report it to us immediately. 

More about the latest threats


How to guides

How to report a fraud or scam

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Suspicious emails


Suspicious emails

Report suspicious emails to us at: if you have NOT responded, or by calling 07937 490730, Minicom 07937 490730 (Calls may be recorded) if you have responded.

When calling from abroad please dial +44 7937 490730 (Minicom +44 141 308 8045).

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Debit card, cheque and bank account fraud


Debit card, cheque and bank account fraud

If you are calling from abroad, please call (0044) 07937 490 730 (Calls may be recorded and calls from overseas may cost more).

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Credit card fraud


Credit card fraud

Maximum call charge for business customers from a BT landline is 4p per minute. Business rates and calls from other networks may vary.

If you are calling from abroad, please call (0044) 7937 490730 for personal credit cards or (0044) 7937 490730 for business credit cards. Calls may be recorded, and calls from overseas may cost more.

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Suspected scams


Security glossary

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Security comes with its own special expressions. Our jargon buster can help guide you.

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